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Service Writer/Advisor

Job ID: #68
Added the : 2019-09-23
Company: Silver Mechanical Services (2013) Ltd.
26724 Acheson Road,
Acheson, Alberta, T7X 6B2
Work type: Full Time
Date of entry: 2019-09-23
Salary: To Be Discussed
Description: Position Summary:
The Service Writer is the customers first point of contact.

The Service writer’s primary responsibility is ensuring proper & timely communication throughout the repair and finalizing the repair order at job completion. The Service Writer works closely with the Service Department to ensure customer satisfaction throughout the repair process.
  • Provide prompt, courteous and accurate service to customers.
  • Book service appointments.
  • Open and close work orders within the required time frame.
  • Handle incoming phone calls in a professional manner.
  • Deal with customer issues, requests, questions and complaints in a timely manner.
  • Work closely with the Service Department for smooth operations of the shop.
  • Accurately record customers truck problems and repair requests.
  • Keep customers updated as needed regarding ongoing repairs.
  • Gain knowledge of warranty policies & practices.
  • Perform other administrative tasks as required.
We offer:
  • Competitive wage.
  • Affordable benefit plan with dental & disability.
  • Previous Heavy Duty or Auto Service Writer experience.
  • Working knowledge of heavy truck, trailer & automotive repairs.
  • Excellent customer communications skills.
  • Proficient computer skills.
  • Ability to work unsupervised.
  • Must be organized & self-motivated with strong written and verbal communication skills.
  • Motivated team player with a strong sense of commitment to the customer & employer.

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