We offer a limited one-year warranty on parts and labour, with unlimited mileage, covering the work that our TruckPro member service centres perform on your trucks and trailers with TW or Traction products.

This warranty is honoured by all network members in Canada, to ensure your peace of mind no matter where your vehicles are located across the country.

Who qualifies for this Warranty?

Any person and / or on highway vehicle which has had repairs completed at a TruckPro location, will be eligible for the TruckPro Nation-wide Limited* Parts and Labour Warranty. You will be eligible for this warranty for 1 year after the date of the original work invoice. 

This limited* warranty is extended to the original purchaser and cannot be transferred to anyone who may purchase your vehicle from you during the term of the warranty. 

What does the Warranty cover? 

This warranty covers the following types of repairs and services

Product Specific Exclusions
Chemicals, Paints, Forestry, Off-road
Components for re-building, starter, alternator, compressor, valves
General Purpose Line
Oil & Lubricants
Tools & Equipment

What you must do to obtain warranty service

Should you require warranty service, return to your original TruckPro member and present your original repair order or copy. The original repair order or a copy will be kept during the warranty process.

Provided that you are at a TruckPro location you will be eligible for the warranty subject to terms and conditions as listed in this brochure. You must use a TruckPro repair facility to have a re-repair completed. It is to your advantage to have the warranty repair done at a TruckPro location using quality TW and/or Traction parts, because the warranty will remain valid for the balance of the one year term from the original date of the repair.

If you are unable to return to a TruckPro location, the following steps must be taken:

Prior to completing any repair work covered by the Nation-wide Limited* Warranty outside the TruckPro network, you must call your original TruckPro member to agree upon the required course of action (choice of the repair facility and type of work to be performed). Failure to complete this step voids the warranty.

Upon agreement, you will then be asked to bring your re-repair invoice and the defective part to your original TruckPro member

IMPORTANT:
You must have your original invoice or a copy in order to process your claim.

Warranty Policy and Procedures

The TruckPro Nation-wide Limited* Parts and Labour Warranty covers parts and labour on qualifying repairs for one year.

Conditions to warranty
The independent repair facility members of the TruckPro network warrants the eligible repairs and services performed at their location will be free from defects in material and workmanship for 1 year from the date of initial repair as shown on the original repair invoice on highway truck and trailer vehicles.

This warranty applies only if:
1. The alleged defect is not attributable to normal wear and tear.
2. The product has been installed, used and maintained in accordance with the   installation and maintenance required for the product.
3. The vehicle operating parameters have not been altered from the original factory conditions or settings unless it has received proper engineering approval and required certification.
4. Product has not been used for other purpose than for an on highway motor or towed vehicle.

What is not covered by this warranty?

You must pay for any non-warranty service you order to be performed at the same time as the warranty service. This warranty will not apply to your vehicle if it has been damaged by abnormal use, misuse, neglect, accident and alteration or tampering with. The independent facility, its employees, owners, agent or representatives do not have authority to modify the terms of this warranty nor to make any promises in addition to those contained in this warranty.

In no event shall this warranty include any additional incurred cost due to defective parts including but not limited to administrative, material cost, labour, consequential, indirect, incidental damages or additional expenses or cost that you may incur as the result of faulty repair or service.